Global protect and Outlook 2016

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Global protect and Outlook 2016

Recently we observed an issue for users on GP and using outlook.

When the GP is etablished and if the user launches Outlook in less than 1 min the outlook throws the error

"we are unable to connect right now. please check your network and try again later"

The same user once connected to GP and tried to launch post 1 min the outlook works fine

I am unable to link to GP or generic Outlook behaviour, any pointed from the community is highly appreciated.


Accepted Solutions



Would be interested to see how that option goes when configured under the app agent... did you just put the domain url in there of you had to type in http://<website>


For me adding that domain to split tunnel did not resolve the issue, it only worked once i added to pre-logon policies.



View solution in original post


L7 Applicator

are you using user-ID mapping?

Yes, GP auth then user-id maping for the same.

is part of your outlook config cloud based...   if so then it may be denying traffic as user ip mapping is not yet complete.

if a user disconnects and then reconnects immediately, does it still take 1 min ?

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