Global Protect Failed to open sub key

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Global Protect Failed to open sub key

L1 Bithead

Hello All,

i have problem with my GP. I configured it and for 99% users work fine. But a few has communicate "resend credential" and stuck. 

In log file PanGPA.log i have:

(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect'
(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect'
(T6992) 12/01/15 11:24:13:728 Info ( 357): Connecting to Pan MS Service end
(T6992) 12/01/15 11:24:14:735 Debug( 222): CPanSocket::onConnect - return error code = 10061.
(T6992) 12/01/15 11:24:18:731 Info ( 349): InitConnection ...
(T6992) 12/01/15 11:24:18:731 Info ( 357): Connecting to Pan MS Service end
(T6992) 12/01/15 11:24:19:745 Debug( 222): CPanSocket::onConnect - return error code = 10061.
(T6992) 12/01/15 11:24:23:739 Info ( 349): InitConnection ...
(T6992) 12/01/15 11:24:23:739 Info ( 357): Connecting to Pan MS Service end
(T6992) 12/01/15 11:24:24:753 Debug( 222): CPanSocket::onConnect - return error code = 10061.
(T6992) 12/01/15 11:24:28:747 Info ( 349): InitConnection ...
(T6992) 12/01/15 11:24:28:747 Info ( 357): Connecting to Pan MS Service end
(T6992) 12/01/15 11:24:29:776 Debug( 222): CPanSocket::onConnect - return error code = 10061.
(T6992) 12/01/15 11:24:33:754 Info ( 349): InitConnection ...
(T6992) 12/01/15 11:24:33:754 Info ( 357): Connecting to Pan MS Service end
(T6992) 12/01/15 11:24:34:768 Debug( 222): CPanSocket::onConnect - return error code = 10061.

I think this is local issue but I can't repair it. 

Any ideas what is wrong?

1 REPLY 1

L3 Networker

I get the failed to open sub key all the time, not sure what causes it, but does worry me when I see errrors like that.

 

Check to see if that PanGPS service actually exists in services

  • 2924 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!