Global Protect high CPU usage

Reply
Highlighted
L0 Member

Global Protect high CPU usage

Hello to everyone,

I'm a radiologist working in Spain. I use Global Protect to access the hospital network from home, since we are working from home in this period to avoid coronavirus exposition.

Since I have Global Protect installed in my laptop, it happens often (around 10 times per day or more) that the process

PanGpHip.exe start using a lot of CPU (15-20% on a Intel i7-8750H CPU) for a period of 10-20 minutes, then stops only to start again after some time. This happens always right after I connect to the VPN, but also happen again after some time that I'm connected and even randomly happens when Global Protect is disconnected.
The VPN is working well, but the issue is annoying because it causes the laptop fans to activate with the maximum speed.
I asked to IT department of my hospital, but they weren't able to figure out what is causing the problem.
Do anyone have any suggestion?

My Global Protect version is 5.0.7-2, 64 bit.

 

Thank you,

Giovanni

 

Highlighted
L7 Applicator

Re: Global Protect high CPU usage

your GlobalProtect client is configured to periodically perform a HIP check, this is to ensure your system is not infected and properly patched etc

 

Your IT (security) team can finetune these checks but it's not advisable to pursue 'turning this off' as it could open the hospital up to threats if your laptop does get infected (much more impactful than fans turning on)

 

If your IT team finds that the performance impact is too great, they could call into support to have this investigated, maybe a process check is taking up more resources than expected or there could be a configuration error

reaper - PANgurus.com
I drink and I know things
Highlighted
L0 Member

Re: Global Protect high CPU usage

Thank for the explanation.

I would not want to turn off this check, but I think that I may be dealing with a bug.

I don't know how deep is this security check, but it looks strange that it has to last up to 20 minutes using all this processing power.

I will try to convince my IT team to call into support.

Thank you

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!