Global Protect VPN connects and Jabber software fails to connect to servers

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L1 Bithead

Global Protect VPN connects and Jabber software fails to connect to servers

Jabber works perfectly inside my network but the second you attempt to connect over VPN it fails. Why does everything with PAN have to be so difficult.

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L1 Bithead

Re: Global Protect VPN connects and Jabber software fails to connect to servers

I found my VPN Access Security policy was the problem.  the Service entry was set to application default.  I changed this to Any.  This resolved my issue.  Not sure why though, but oh well. 

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Cyber Elite

Re: Global Protect VPN connects and Jabber software fails to connect to servers

Hello,

My guess its a security policy blocking you. Check the traffic logs and see why. Anytime you go from one zone to another, you need a security policy. Just need add the client vpn zone to the policy that allows jabber from the trust to untrust network.

 

Regards,

Highlighted
L1 Bithead

Re: Global Protect VPN connects and Jabber software fails to connect to servers

I found my VPN Access Security policy was the problem.  the Service entry was set to application default.  I changed this to Any.  This resolved my issue.  Not sure why though, but oh well. 

View solution in original post

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