Global Protect, Win 10 drive mapping issues

Showing results for 
Search instead for 
Did you mean: 

Global Protect, Win 10 drive mapping issues

L2 Linker

Hello all,


Just throwing this out there to see if anyone has seen similar issues.  Over the last 6 months we have been having intermittent drive mapping issues on clients that have Global Protect installed.


All the clients have Win 10 on them and we have global protect 5.0.5 installed.


The drives are mapped using group policy and in trying to get some answers from Microsoft we haven't gotten anywhere.


Has anyone else run into this issue with clients on Win 10 using global protect?


Also, we have Global Protect set up with Pre-Logon always-On, with Internal Host Detection but no internal gateways.  External Portal and Gateway share IP.  


Thank you,




Cyber Elite
Cyber Elite

Have you configured your Primary DNS/WINS and DNS Suffix



Help the community: Like helpful comments and mark solutions

We have configured both primary and secondary DNS servers as well as suffix's.

L4 Transporter

Have you verified that the pre-logon connection is getting established by checking the Windows login screen, or the list of connected users in the portal?  I had some similar issues for awhile where the pre-logon connection was unreliable.  It ended up being caused by the authentication settings under PortalName > Agent > Pre-LogonConfigName > Authentication.  In my experience, if you have any of the options to save user credentials, generate cookie, or accept cookie enabled for the pre-logon user, it actually creates a lot of pre-logon connection failures.

L0 Member

Hi Dustin - did you ever figure this out?


Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!