GlobalProtect Client not Connecting

[Bocsa]

Hi All,

I'm experiencing a problem with GlobalProtect and I'm hoping I can get some assistance.

I'm able to log on to the GlobalProtect Gateway. I successfully log in and Download the agent. However, when I click 'Connect'. I get an error that says:

'CONNECTION TO SERVICE SOCKET FAILED'.

I tried collecting logs from the GlobalProtect client and within the logs I found another error:

'Failed to find PANGP Virtual interface'

Please has anyone experienced something similar or have an idea what the problem could be?

[pankaku]

You might have to reinstall the agent on the system.

[amittal]

We normally see this error when we have more than one adapter. Can you try below steps and see if it resolves the issue:

-> Disable WMI services, run - services.msc - WMI - stop the services.
-> Delete the files under,
C:\Windows\System32\wbem\Repository
-> Delete GP related files, un-installed GP , made sure that the virtual adapter disappeared.
-> Then reboot the machine and re-instally the GP client.

[Jacopo_Vigano]

Dear Bocsa,

make sure that PanGPS service on local services of your client is running.

If it will be not running, try to start it and retry to connect.

Jacopo