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Globalprotect dissonnection issues
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02-16-2018 05:48 AM
I have a couple of users who say that when on the GP VPN client it disconnects them multiple times and I have not been able to reproduce their issues.
The only thing I have found so far is this in the system logs "globalprotect gateway user login failed. error existing user session found"
collected logs on the client and nothing really stands out. any ideas would be appreciated
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02-16-2018 05:56 AM
@jdprovine, Hi.
the error log you are seeing is normal when a user is disconnected but does not manually disconnect.....
are they just losing comms or does the GP client actually display the red "X".
if you are getting the "X" then this will be detailed in the GP client logs...
what version of GP and PAN OS...
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02-16-2018 06:00 AM
Version of GP is 4.0 Pan OS is 7.1.13
Not sure about the red X - GP client logs on the client itself or on the firewall
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02-16-2018 06:08 AM
when you say not sure about the red X, do you mean you don't know what I'm talking about or you haven't asked the users...
its not actually a red cross, it's a white cross in a red circle... (system tray icon)
perhaps it would be easier to say "how do they know that they have been disconnected".
yes client logs...
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