Globalprotect dissonnection issues

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Globalprotect dissonnection issues

L4 Transporter

I have a couple of users who say that when on the GP VPN client it disconnects them multiple times and I have not been able to reproduce their issues.

The only thing I have found so far is this in the system logs "globalprotect gateway user login failed. error existing user session found"


collected logs on the client and nothing really stands out. any ideas would be appreciated


L7 Applicator

@jdprovine, Hi.


the error log you are seeing is normal when a user is disconnected but does not manually disconnect.....


are they just losing comms or does the GP client actually display the red "X".


if you are getting the "X" then this will be detailed in the GP client logs...


what version of GP and PAN OS...




L7 Applicator

Also... are they able to reconnect immediately....



Version of GP is 4.0 Pan OS is 7.1.13

Not sure about the red X - GP client logs on the client itself or on the firewall

when you say not sure about the red X, do you mean you don't know what I'm talking about or you haven't asked the users...


its not actually a red cross, it's a white cross in a red circle... (system tray icon)


perhaps it would be easier to say "how do they know that they have been disconnected".


yes client logs... 



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