08-13-2025 09:34 AM
We're having an issue with GP where all other clients (Windows, Linux, MacOS, iOS) are able to connect with the exception of android devices. Users authentication successfully, get the MFA prompt from DUO, and then get this error:
The network connection is unavailable or the gateway is unresponsive. Check the network connection and reconnect.
I'm working with support on this now, but wanted to check to see if anyone else had this issue?
08-14-2025 12:34 AM
Hi @C.Mannie082029 ,
You're possibly running into the issue where the Android client's built-in browser (the "embedded browser") cannot correctly handle the redirect from Duo's successful authentication back to the GlobalProtect app.
Did you configure the GlobalProtect app to use the default system browser for SAML authentication ? This requires MDM setting change as explained here:
https://docs.paloaltonetworks.com/globalprotect/5-2/globalprotect-app-new-features/new-features-rele...
Hope this helps,
Kim.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
