Globalprotect is greyed out on maOS Catalina

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Globalprotect is greyed out on maOS Catalina

Globalprotect stopped working on user's Macbook. After reinstalling Globalprotect (version 4.0.5-8) on macOS Catalina in version 10.15.4, it is not possible to click on Connect, even the window for writing username and password is not displayed. All options in the application are grayed out. Please provide some solution.


Anna Strupiechowska, IT AdministratorMicrosoftTeams-image (31).png



Community Team Member

Hi @AnnaStrupiechowska ,


GP version 4.0 is end-of-life (since 1/30/2019 ...). I would recommend upgrading to a more recent version.

Check the end-of-life page for details : EoL announcements 


Check the compatibility matrix here:





LIVEcommunity team member, CISSP
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Cyber Elite
Cyber Elite


As @kiwi stated you simply need to upgrade the agent. Sometimes the GlobalProtect agent will continue to function when you upgrade macOS from a supported version to a newer non-supported version; but if you ever need to completely re-install it like you have here, you'll need to bee running a supported version of macOS. I'm kinda more surprised you managed to get this to install. 

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