Globalprotect, unable to connect

[Juliette]

Hi, I am not a techy person but I have to install Globalprotect in order to work from home, the error I'm getting is: Connection failed: No network connectivity. Please verify your network connection and try again.

I'm not sure what the problem is. Please HELP. 

[Mick_Ball]

as a quick test, open a web browser and https://   to the portal address.

[Juliette]

I'm sorry, I don't get it. So I open a browser say, Google? And then what do I do next? 

[Mick_Ball]

Have you installed the GP client yet?

[Juliette]

Yes, I did. I am on the step where the address must be entered on GP in order to access my work logins. And that's where I'm getting the error I initially mentioned. All my teammates were able to connect but all I'm getting is connection failed. 

[Mick_Ball]

ok so yes open a browser to perhaps google.

in the address bar at the top of the page , it will probably say https://www.google.com or similar...

change this to https://your-portal-addree

[Juliette]

Well, initially we all had the portal with https:// from the beginning and it wasn't working for all of us. But when someone tried to just use the portal itself, w/o https, it worked for everyone except mine. I'm thinking if this has something to do with my laptop? 

[Mick_Ball]

you do not need https:// when you put it into globalprotect.  but you need to add it when you test with a browser.

on your start menu type "command"

click on command prompt,,,

and type 

ping  your portal address.   

see what happens...

[Juliette]

I tried it. I did enter on the command prompt the portal and it said it is not recognized as an internal or external command... 

[Juliette]

I re entered 

ping portal address 

And it said: ping request could not find host

[Mick_Ball]

ok now try ping www.google.com

[Juliette]

It said, ping request could not find host www.google.com. Please check the name and try again. 

Y is that? It's only Google. 😞

[Mick_Ball]

is it your own computer or a works one.

can you browse to the internet, try amazon

[Juliette]

It's mine.

Wait I am so sorry I wasn't connected to the internet when I was trying the portal, again I'm sorry 

So I did try again, ping portal and it showed some Results w the same. Msg below

Reply from (numbers) : destination net unreachable 

[Mick_Ball]

OK so now you know you are connected to the internet, try https://your portal address   in a web browser