Globalprotect, unable to connect

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Highlighted
L2 Linker

Globalprotect, unable to connect

Hi, I am not a techy person but I have to install Globalprotect in order to work from home, the error I'm getting is: Connection failed: No network connectivity. Please verify your network connection and try again.

 

I'm not sure what the problem is. Please HELP. 

Highlighted
L7 Applicator

Re: Globalprotect, unable to connect

as a quick test, open a web browser and https://   to the portal address.

Highlighted
L2 Linker

Re: Globalprotect, unable to connect

I'm sorry, I don't get it. So I open a browser say, Google? And then what do I do next? 

Highlighted
L7 Applicator

Re: Globalprotect, unable to connect

Have you installed the GP client yet?

Highlighted
L2 Linker

Re: Globalprotect, unable to connect

Yes, I did. I am on the step where the address must be entered on GP in order to access my work logins. And that's where I'm getting the error I initially mentioned. All my teammates were able to connect but all I'm getting is connection failed. 

Highlighted
L7 Applicator

Re: Globalprotect, unable to connect

ok so yes open a browser to perhaps google.

 

in the address bar at the top of the page , it will probably say https://www.google.com or similar...

 

change this to https://your-portal-addree

Highlighted
L2 Linker

Re: Globalprotect, unable to connect

Well, initially we all had the portal with https:// from the beginning and it wasn't working for all of us. But when someone tried to just use the portal itself, w/o https, it worked for everyone except mine. I'm thinking if this has something to do with my laptop? 

Highlighted
L7 Applicator

Re: Globalprotect, unable to connect

you do not need https:// when you put it into globalprotect.  but you need to add it when you test with a browser.

 

on your start menu type "command"

 

click on command prompt,,,

 

and type 

ping  your portal address.   

 

see what happens...

Highlighted
L2 Linker

Re: Globalprotect, unable to connect

I tried it. I did enter on the command prompt the portal and it said it is not recognized as an internal or external command... 

Highlighted
L2 Linker

Re: Globalprotect, unable to connect

I re entered 

 

ping portal address 

And it said: ping request could not find host

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