GlobalProtect - Windows 10 - Client Won't display

[bunk3rk1ng]

I have a fresh install of Windows 10.  When I right click on the GlobalProtect icon in the tray no menu ever shows up.  I see the GlobalProtect icon in the taskbar but any click on it will make icon dissappear.  Any ideas or workarounds?

I have re-installed the client at least 5 times now and restarted my PC several times.  Same behavior every time.

Gif of the issue

[Rajesh12]

Hello @bunk3rk1ng

What is the version of this GP client?

[bunk3rk1ng]

4.1.6-12

[Mick_Ball]

V4x no longer displays a menu on right click, just left click the settings cog in top right hand corner of GP window 

[Mick_Ball]

sorry @bunk3rk1ng, just seen your video clip,

have you tried to click and drag icon to the taskbar and then open it.

[bunk3rk1ng]

Dragging the icon to the taskbar acts the same as launching PanGPS.exe - It looks like the app is trying to launch then the windows troubleshooter comes up.  The troubleshooter solution is to launch in Windows 8 compatability mode but that doesn't change any of the behavior I'm seeing.

[BPry]

@bunk3rk1ng,

I would attempt to fully uninstall and reinstall the application; it's possible that something didn't get installed correctly with the initial install. 

[bunk3rk1ng]

I have fully uninstalled and reinstalled more than 5 times now.  I also redownloaded the installer just in case it got messed up during transport.

Still the same issue.

[LukeBullimore]

The same behaviour whilst booted into Safe mode? I'm thinking it is some issue with a driver if reinstalling 5 times has not fixed

Does restarting the "PanGPS" service have any impact?

[bunk3rk1ng]

Good ideas - I will try them when I get home.  Although I am starting to think it might be GPC-3860 from the known issues page

https://www.paloaltonetworks.com/documentation/31/globalprotect/globalprotect-agent-rns/globalprotec...

[murnimaduasli]

I have this problem too

[Remo]

@bunk3rk1ng

Are you able to open Global Protect when you click on the icon in the start menu instead of thr one in the system tray?

[bunk3rk1ng]

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@Remo wrote:

@bunk3rk1ng

Are you able to open Global Protect when you click on the icon in the start menu instead of thr one in the system tray?

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@Remo Nope

[Mick_Ball]

have you checked to see if there are any pointers in the workstation logs, event viewer etc...

[bunk3rk1ng]

Update:  I tried the workaround for GPC-3860.  No change in behavior

@LukeBullimore  Restarting PanGPS service had no affect either.  I have not tried your safe mode idea yet since that's not really a long term solution.  I might try it later if I get desperate enough lol - getting close.

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@Mick_Ball wrote:

have you checked to see if there are any pointers in the workstation logs, event viewer etc...

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I will check this next.