GlobalProtect - Windows 10 - Client Won't display

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L1 Bithead

GlobalProtect - Windows 10 - Client Won't display

I have a fresh install of Windows 10.  When I right click on the GlobalProtect icon in the tray no menu ever shows up.  I see the GlobalProtect icon in the taskbar but any click on it will make icon dissappear.  Any ideas or workarounds?

 

I have re-installed the client at least 5 times now and restarted my PC several times.  Same behavior every time.

 

Gif of the issueGif of the issue

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L3 Networker

Hello @bunk3rk1ng

 

What is the version of this GP client?

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L1 Bithead

4.1.6-12
GPClient.PNG

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L7 Applicator

V4x no longer displays a menu on right click, just left click the settings cog in top right hand corner of GP window 

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L7 Applicator

sorry @bunk3rk1ng, just seen your video clip,

 

have you tried to click and drag icon to the taskbar and then open it.

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L1 Bithead

Dragging the icon to the taskbar acts the same as launching PanGPS.exe - It looks like the app is trying to launch then the windows troubleshooter comes up.  The troubleshooter solution is to launch in Windows 8 compatability mode but that doesn't change any of the behavior I'm seeing.

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Cyber Elite

@bunk3rk1ng,

I would attempt to fully uninstall and reinstall the application; it's possible that something didn't get installed correctly with the initial install. 

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L1 Bithead

I have fully uninstalled and reinstalled more than 5 times now.  I also redownloaded the installer just in case it got messed up during transport.

 

Still the same issue.

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L5 Sessionator

The same behaviour whilst booted into Safe mode? I'm thinking it is some issue with a driver if reinstalling 5 times has not fixed

 

Does restarting the "PanGPS" service have any impact?

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L1 Bithead

Good ideas - I will try them when I get home.  Although I am starting to think it might be GPC-3860 from the known issues page

https://www.paloaltonetworks.com/documentation/31/globalprotect/globalprotect-agent-rns/globalprotec...

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