11-01-2018 09:11 PM - edited 11-01-2018 09:22 PM
I have a fresh install of Windows 10. When I right click on the GlobalProtect icon in the tray no menu ever shows up. I see the GlobalProtect icon in the taskbar but any click on it will make icon dissappear. Any ideas or workarounds?
I have re-installed the client at least 5 times now and restarted my PC several times. Same behavior every time.
Gif of the issue
11-01-2018 10:38 PM
11-01-2018 11:14 PM
4.1.6-12
11-02-2018 03:44 AM
V4x no longer displays a menu on right click, just left click the settings cog in top right hand corner of GP window
11-02-2018 03:58 AM
sorry @bunk3rk1ng, just seen your video clip,
have you tried to click and drag icon to the taskbar and then open it.
11-02-2018 09:16 AM
Dragging the icon to the taskbar acts the same as launching PanGPS.exe - It looks like the app is trying to launch then the windows troubleshooter comes up. The troubleshooter solution is to launch in Windows 8 compatability mode but that doesn't change any of the behavior I'm seeing.
11-02-2018 09:57 AM
I would attempt to fully uninstall and reinstall the application; it's possible that something didn't get installed correctly with the initial install.
11-02-2018 11:43 AM
I have fully uninstalled and reinstalled more than 5 times now. I also redownloaded the installer just in case it got messed up during transport.
Still the same issue.
11-02-2018 03:36 PM - edited 11-02-2018 03:36 PM
The same behaviour whilst booted into Safe mode? I'm thinking it is some issue with a driver if reinstalling 5 times has not fixed
Does restarting the "PanGPS" service have any impact?
11-02-2018 04:27 PM
Good ideas - I will try them when I get home. Although I am starting to think it might be GPC-3860 from the known issues page
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