GlobalProtect, Working from Home, Prisma Access and Covid-19

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GlobalProtect, Working from Home, Prisma Access and Covid-19

Community Team Member

To all, 

Just wanted to post a message about the Hot Topic right now, which is Covid-19. 

With all of this going around, everybody's health and safely is the utmost concern. Keeping your hands clean, washing your hands (A LOT), using hand sanitizers, and stop touching your face (I see you doing it now).


One of the things that is happening all over the place is telecommuting. Just like being safe in the real world, a VPN is a necessity when doing your work online. Palo Alto Networks has a couple of products that can help keep you secure online, which are GlobalProtect and Prisma Access.


GlobalProtect is the built-in VPN solution for our Strata (firewall) suite.

Prisma Access is our globally distributed cloud service that can automatically scale when your need increases. 

One of the advantages of using Prisma Access is that you do not need to deploy any new hardware to expand your capacity.


For GlobalProtect, our sales staff is available is to help your need for more hardware capacity.

For Prisma Access, we are offering free accelerated deployment and on-boarding of remote users.

Also, for any existing Prisma Access customers, we will be giving additional capacity to address increased usage at no additional cost for 90 days.


This is meant as a reminder for everyone that we have products to keep you secure.

Please send an email if you have any questions about increasing capacity to the following address:


More Information:

Palo Alto Networks CEO, Nikesh Arora has put out a blog about this subject here:

Securely Connect and Scale Remote Workforces


For a list of Configuration and Troubleshooting articles, please see the GlobalProtect Resource List here:

GlobalProtect Resource List on Configuring and Troubleshooting


For any questions about licensing, please review GlobalProtect License requirements here:

GlobalProtect Licensing


Please check my Blog about this with more information, links and even videos here:

GlobalProtect and Prisma Access during COVID-19

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Hi @Daniel_Li ,


Glad the article is helpful. I will review it and see if there is alternate option available which will provide us physical interface. If not, packet capture will be the most reliable method as specific in the document.




Community Team Member


I would recommend that you create a new thread for this specific issue to either the GlobalProtect or General Topics discussion area, you will receiver faster response for posts like this there.


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Just update all


Split domain on GP 5.1.0 has bug and release note mention it is fixed on 5.1.2 or 5.1.1. So far it works on some machines and other machine is not working 100% for example following domain is in excluded list

GP 5.1.1 or 5.1.2

*      -some GP client works and some does not

*   -some GP client works and some does not  most of time this Domain traffic will send to physical adapter


Still not fix yet with Tech.



Hi There,

I hope you are well. Great article at the link below..

Just on point 3, i cannot find the gpsplit logs within the globalprotect bundle. Either generating on a mac or a windows pc..
where can I find this log ?
split tunneling amazon aws is giving us hassle..

kind regards,


L1 Bithead


This covers all GP related stuff.


I'd like to request that this information also be viewable in the GUI as well, maybe under "monitor"?

Hi @krankins,


Just to confirm, are you requesting that you should be able to review the split-tunnel configuration on GlobalProtect GUI as well ?




Hi @rdonohoe23 ,


Thanks for the feedback. Actually gpsplit.log file is available as part of GlobalProtect logs bundle before GlobalProtect client 5.1.4 for macOS. After GlobalProtect client 5.1.4 and later, based on your macOS version you will either see gpsplit.log or PanNext.log [macOS 10.15.4 + GP 5.1.4 onwards]. For windows you can review PanGPS.log file. I will also update the document which you referred with this most current information. 





Community Team Member


For any new features to be added, we recommend that you contact the Sales Group, as they are the ones who put in the Feature Requests.

North America Sales: 866-320-4788 or

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L1 Bithead

We have 3 PaloAlto firewalls in 3 Datacenter as below

Currently around 600 users connected to a portal address ""

We have created a new portal "" which points to a load balancer and the LB performs health check of the 3 Gateways and routes traffic based on availability.

Our requirement is to change the portal address to "" in all the 600 users.

When I edit the portal address at the below registry and make it "" , it still doesn't change in the GP client.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\PanSetup

Any suggestions on how the requirements can be met?


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