GP 5.2.5 Error authentication check failed
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GP 5.2.5 Error authentication check failed

L1 Bithead

Hi Team,


We have GP 5.2.5 on PAN OS 9.1.7

Connection method is pre logon then on demand.

on GP Gui logs i see error  Error authentication check failed  for  ( eventid eq gateway-hip-check )


Even though we do not have hip check enabled on the GP.

Is this error by design?

how can i get rid of this error from gui logs?

any config i need to modify?



L7 Applicator

do you have a GP license installed on your gateway? maybe check if the 'collect hip data' is set in portal > agent > HIP Data Collection

Tom Piens
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