How do I make a feature request for GlobalProtect?

[calasyr]

I'd love it if the last Gateway I used was the default on my list instead of Best Available.  Or if this was an option that I can turn on.  

If I am on a different network, perhaps it makes sense to default to Best Available, but it never picks the best available for me.  I live close to one of our offices and work out of one that is slightly farther away, but need access to things I can only access from where I work.

So how do I request such a feature?

[calasyr]

Or even put my most frequent choice at the top of the list.  It's scroling down that list all the way to the bottom that is so annoying.

[Remo]

Hi @calasyr 

Reach out to your SE to have her/him create a feature request.

Regards,

Remo

[calasyr]

I have no idea what an SE is or how to reach out to him/her.

[calasyr]

Support engineer?  How does one find an SE?

[Remo]

SE = Sales Engineer

In this case I think you need to ask the responsible firewall administrators in your company as they should know the PaloAlto SEs.

[calasyr]

Thanks.

[Mick_Ball]

You could creat a portal config for yourself, add the same gateways but have your preferred as high or highest priority then the other/others as low or lowest.

[calasyr]

That sounds interesting.  Thanks.

But from what I've googled, it seems like a complicated process.  Not even sure if I have the right document.

Does anyone know if there is a straightforward, less than 18 step process that works on a Mac somewhere on the web?

[Mick_Ball]

on the firewall just clone your existing portal/agent/config.

move the new config to the top, add your name in user/group section and set your own gateway priority.

My ipad will allways connect to A1-4, unless it returns no SSL handshake, then it will connect to A1-5

works well on IPad IOs so should be OK on a Mac.

[calasyr]

The Mac version of the software, at least in our organization, doesn't seem to have a way to clone anything in the firewall, assuming this is even what you're referring to.  Looks like you have some additional installed.

[Mick_Ball]

@calasyr , sorry for the confusion.

you need to administer the firewall portal. This is where you set your globalprotect connection preferences, this is then pushed to your device on authentication.

[calasyr]

Administer the firewall portal.  Hmmm....  I wonder what that means.  🙂

Not a network admin here.  Just a guy using the VPN.

Thanks, anyway.