- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
08-29-2024 10:48 AM
Hi all,
So, the user that has superuser/domain administrator access to our support.paloaltonetworks.com is no longer at our company, and we need to transfer super user/domain administrator ownership to a different user in our support.paloaltonetworks.com accounts.
It seems like only the superuser has the ability to transfer ownership, how do we change ownership if that user is now gone?
08-29-2024 11:01 AM
Create an alias for the old superuser's email account to an account that is active on your email platform and regain access to the existing superuser account is the fastest path forward. As long as you can access email you can reset MFA and then simply elevate one of your other accounts to superuser.
If that isn't an option for some reason, then just open up an admin case and explain the situation. This process has been different for almost everyone that I've talked to, and it generally is faster to just do the above process.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!