General Topics

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Cortex XDR Temporary Exception query.

We have been using Cortex XDR for over 200 days without any temporary exceptions. However, it has only been allowed for 180 days. How can we resolve this problem? I have attached a screenshot for your reference.

Resolved! Virtual router and its default one

Hi, In each palo alto, there is default virtual router. We can create ourself virtual router. When we created a new virtual router in this PA, what is relation and difference between the defaul virtual router and the created virtual r? Can we say if

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Default router in interface config

When an interface of PA is assigned an virtual router, even if the virtual router is just created without any other route configuration such as static route, ospf etc, the interface still can start to work(be able to ping its connected neighter devic

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DNS proxy not responding to requests

Hi All,

I cannot seem to get DNS proxy working on a PAN-440 box for a simple network topology. Hosts on .20.0/24 subnet cannot resolve DNS using the proxy either from external or domain. I logged denied DNS requests to external DNS from ethernet 1/

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Resolved! Where is tunnel interface in static route

Hi when virtual router - Static route is created, there is not tunnel interface in Interface doopdown option, instead it has only None and sd_wan. PLease see below. why it does not show tunnel interface? the tunnel interface is created. Thanks

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Looking for a recommended software update path tool - Software management

Looking for a tool that I can use for software recommendations for upgrades. We have a VM ( EC-V) in Azure running release 8_3.4_1_86276. We have hit what we think is a bug and I want to flag it properly and look for the proper path forward.

Thanks

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Resolved! Review Management Profile

Hi Under Network ----> Interface, click on one interface such as ethernet1/3 to open a window box, which is called Ethernet interface, and then in tab Advance, there is Management Profile. i can create a Management profile, but i cannot review the co

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Firewall HA - Confirmation Behavioral - Link Monitor - HA Vwire - Active Passive - Link state Shutdown

Hello Live Community , good evening, how are you, I hope you are very well.

I have a question that I would like you to confirm and comment on please. Thank you for your collaboration and for your good vibes.

In a VWire Active-Passive HA environme

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Resolved! Does Palo support LDAPv3?

Hi All,

Just a quick query. Does Palo support LDAPv3 in order to support special charaters in usernames? I've looked in guides etc but couldn't find anything specific

Many thanks