I can't open Support Cases.

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I can't open Support Cases.

L0 Member

I can't open Support Cases. 


Becauase single sign on error.


I cleared the browser cache and tried with other browsers too.


Other options work fine, but only the Support Cases is not open.


What should I do?


Cyber Elite
Cyber Elite

are you sure you're allowed to open support cases?

if you access device > support on your firewall, does it say premium, standard or premium partner ?


if it's premium partner, you will need to go through your VAR for support (else try incognito mode)

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization
  • 1 replies
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