Is A2 (Auto Assistant) dead?

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Is A2 (Auto Assistant) dead?

L2 Linker

Hi,

 

Today, I could not access A2 (Auto Assistant).

When I access https://autoassistant.paloaltonetworks.com/#/dashboard/my-view-case,

returned 504 Gateway Time-out.

Why?

 

A2 is very helpful for my customer support business.

 

Thank you.

Mt.10
7 REPLIES 7

Community Team Member

This tool was for Partners only? I am trying to find more info about it.. let me see what I can find out.

LIVEcommunity team member
Stay Secure,
Joe
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L2 Linker

 

Hello,

I can't upload the TS today.

 

 

Anybody else having problems?

I have tried with several browsers

 

It always stay like this

Alpalo_0-1632905367106.png

 


Regards

 

The upload issue exists for me since Tuesday of current week

Community Team Member

The team responsible for the A2 tool is aware that there is an issue and working to help resolve this.

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

Hi @jdelio 

 

is there some progress on this issue? A2 is still unusable 😕

 

Best

Alex

Community Team Member

I just checked again and it looks like the site is up.. is it still unusable?

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!

Hi @jdelio 

 

I never got a 504 error but A2 seems to be overloaded from my point of view. Uploads stay like forever at 100%, one out of 20 uploads might be set in analysis queue and then stay queued for like forever. I had one TSF that got it to P1 analysis but starved there at 99%.

 

I tried with several clients and browsers and even providers.

 

Edit: just got this error:

aroos_dts_0-1633507336740.png

 

 

Best

Alex

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