Issues when installing Cortex on Debian

[iscott]

Hello,

Currently, we are installing the Cortex XDR agent on Debian servers. We have followed the steps as the documentation says. But, when the services are gonna be started it shows an error: 

"sbin/service: not found". All the services show "Stopped" status. 

If I check the "/opt/traps" directory and if I run the command "dpkg -l | grep cortex-agent, all is ok. The agent is installed. The issue is when we try to execute it.

Is there something that we need to change?

Regards, 

[Chacko42]

@iscott Which debian version did you use and which Cortex Agent?

[Sabjul]

Hi I've the same issue with Cortex XDR 7.6 and a debian V8 version...

[iscott]

Hello, @Sabjul 

This year I had the same issue in other Debian/Ubuntu servers. I opened a case with the TAC and after following this process, the services are ok.

- We have uninstall the XDR Agent. Follow the documentation in order to know which method to use.
- Rebooted the machine and installed the XDR Agent using - apt-get install ./filename.deb

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-2/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

- Found services were stopped. (Again).
- Started the services using Cytool runtime start all
- Could see the agent is reported to the console and services are working.

Hope it helps.

Regards,