General Topics

Customer Support Portal Inquiry: devices in assets under customer profile does not show the updated PANOS version.

Customer updated all devices to latest PANOS version after receiving the email for CVE-2021-3064. However, the PANOS versions for the devices are still showing the older version (8.1.6) in the customer support view. Customer can open each devices and change the PANOS version manually. Cx asks, Shouldn't It update the PANOS version on this view b...

Session end reason threat traffic allow

Hi Everyone we got the problem for session end reason “threat”, cause we detected the coin miner traffic through firewall and transmission to internet, even we saw the session end reason already hit to threat when the spyware traffic initially and threat log show result to drop for same session, but the traffic seems like still pass through t...

Resolved! PA220 upgrade to 10.0.x

hello we have a customer with PA220 runing 8.1.8 and they want to upgrade to 10.0.8 I know 10.0 is supported on PA220 but is there any performance issue on PA220 for panOS 10.0.X LIKE slowness etc ? Any guidelines if is it worth to upgrade to 10.0.X for PA 220?

Move Customer devices into our support portal

We have taken over an account. I need to move 4 firewalls for our customer from their existing support portal into our support portal. Can someone give me directions here to get started.-Mark

Prevent Globalprotect from connecting when user on internal network

We want to prevent Globalprotect from connecting when user is on the internal network. We have the client set to manual connect/disconnect but users can be stupid and connect anyway.We don't have an internal gateway, and dont want any ssl tunnel when user is on internal network.We tried putting in an ip address of a reachable lan server in the ...

GlobalProtect on internal connection does not display loginID

Hello We have a issue with global protect: when a user logs in to globlal protect from the outside it shows the LoginID correctly, but when the user logs in internally it does not show the UserID.Any idea why this is happening? Thank you very much. Best regards

Resolved! lines under object name

Hello, community Recently I've seen some object names with a line (check the attached image). Is there anyone that could help understand why this happening? What does it means? Best Regards,MrBraz

Unable to Download 30 Day PA-VM | An error occurred while processing your request

Hi Guys!So I submitted my request to get my Palo-Alto 30 Day trial license. I Got Approved & received an email from them with a download link. Now Once I try to download the VM I get the following error: An error occurred while processing your request.Reference #172.2d257e68.1637039810.5c09e9b This is the download link page below:

Unsynchronization in the log display in paloalto FW

The hours in which events appear in the Paloalto log do not correspond to reality. They appear several hours after they have occurred.We have checked that it is not a problem with the NTP, this seems to be a problem with the time at which Paloalto shows the sessions.Does anyone know what could be the cause of this delay?

Resolved! tunnel IP address

when do you need to affect an ip address to the a tunnel interface?

Panorama not show rules shadow

Hello,I have several devices managed from Panorama. All in version 9.1.7 .When I commit from the team it shows the rules shadow warnings but when I do the same from the panorama it is not shown.Does anyone know the reason for this?Is it possible to see the shading rules from panorama?Regards

Resolved! Downloading software updates (Newer OS version) from VM series and Hardware boxes

Hi All, I would really appreciate if you can help me to clear this doubt. Do we need to register the serial number of firewall ( VM or Hardware box ) in https://support.paloaltonetworks.com in case if we want to download software updates ( Newer OS versions ) in a scenario where Premium Support licenses is not activated. Can we get PanOS updates...

VM-100 maximum number of interfaces on KVM

For some reason, after activating the license on VM-100, I still only see 8 interfaces even though I have interfaces configured in the VM settings.I thought KVM supports up to 25 interfaces.This is running on KVM on Ubuntu LTS 20.04

vm palo question on interfaces for esxi

We have an exisiting vmware esxi environment that has 3 hosts with distributed switches configured. Currently, each esxi host has 4 links (all trunks) going to the physical uplink switch. We've installed a VM palo series firewall and have established managment connectivity to it via eth1/0 with no issues. Now we are configuring sub interfaces o...

Block web advertisement with exceptions

Hi All. I'm looking for a good way to block web advertisements but make an exception for Google ads which appear when you do Google searches. Does anyone have a good way of doing this? Thanks

Discussions

Customer Support Portal Inquiry: devices in assets under customer profile does not show the updated PANOS version.