01-28-2026 12:25 AM
Hello Team,
I'm working with a customer for whom we purchased a Support Only license, and now we would like to start working on their environment. However, we want to activate the license under their CSP account.
I am aware that this is not possible, but according to the case we created, I understand that we can re‑book the entity to the customer’s account, but for that we need:
I'm struggling to find the forms that should be completed by my company and the customer. Could you please help me locate them?
Moreover, I tried calling the Sales representative at +31 20 808 4600, but I was instructed to create a case for this request. Could you please advise where exactly I should create this case?
01-28-2026 05:58 AM
You are talking about regular hardware firewall?
What stops customer creating their own support account so firewall could be registered there?
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNVCA0
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