11-29-2021 04:41 AM
Hello ,
we have a customer who renewed the premium partner support
When we go to License tab , we can see Premium Partner support renewed
But when i go to Support Tab, it still shows date of 2020
Is it cosmetic ? We already tried to fetch the license via cli but same status on support TAB
11-29-2021 04:26 PM
Thank you for the post @FWPalolearner
Could you confirm whether you are seeing the support to be renewed in Customer Support Portal > Assets > Devices? If yes, I would try to restart management process before taking any further action.
Kind Regards
Pavel
11-29-2021 05:57 PM
This is just a cosmetic issue, as long as your seeing the correct status on the license tab and through your actual support account you absolutely don't need to worry about the date showing in the support tab.
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