License issue

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License issue

L4 Transporter

Hello ,

 

we have a customer who renewed the premium partner support

 

When we go to License tab , we can see Premium Partner support renewed 

 

But when i go to Support Tab, it still shows date of 2020

 

Is it cosmetic ?  We already tried to fetch the license via cli but same status on support TAB 

2 REPLIES 2

L5 Sessionator

Thank you for the post @FWPalolearner

 

Could you confirm whether you are seeing the support to be renewed in Customer Support Portal > Assets > Devices? If yes, I would try to restart management process before taking any further action.

 

Kind Regards

Pavel

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Cyber Elite
Cyber Elite

@FWPalolearner,

This is just a cosmetic issue, as long as your seeing the correct status on the license tab and through your actual support account you absolutely don't need to worry about the date showing in the support tab. 

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