license transfer failed, device now stuck

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

license transfer failed, device now stuck

L0 Member

Hey out there


I have had a failed attempt at transferring a license to a spare device. 


The original device is still listed, with its licenses in tact under "devices", however the spare device no longer shows up in the "spares" list, it is in the device list with no licenses attached. Is there a way that I can reset the device back into the spares list for another attempt? 




Cyber Elite
Cyber Elite

hi @cfc.mathew


There's a grace period where your 'old' device will still have licences to allow you to stage and transition to the new device


If the new device is not getting any licences if you connect it to the network and fetch the licences, you'll want to reach out to support as the Live Community will not be able to assist with that

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Cheers Reaper


Yeah the issue is not so much with the device but the license portal, so you are most likely right. 


Thanks again



  • 2 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!