Live Community Access Denied

[RichardTakacs]

Hey all,

When i attempt to access this link regarding a cert expiration, i get Access Denied;

https://live.paloaltonetworks.com/t5/customer-advisories/emergency-update-required-pan-os-root-and-d...

[JayGolf]

Hi @RichardTakacs ,

Are you registered with the CSP?

[ariane.benjamim]

Hi, i am facing the same issue, can u help? pleaseeee!!

[JayGolf]

Hi @ariane.benjamim ,

You will need to contact someone who is a super user within your company support portal. The superuser can add a user to your company account. Once that is completed, you will be recognized as a customer.

[RichardTakacs]

I will check this out and will feed back to you. Thanks for the help so far!

[RichardTakacs]

When i go to sign into the CSP it comes up with an error and when i attempt to contact Support it bring up the same error.

I am just looking to see which versions are affected by the Certificate issue and then i can ensure i am not on that version 🙂

[JayGolf]

Hi @RichardTakacs ,

Are other users within your org able to connect to the CSP successfully? or access the customer advisory?

I will send you over a PM.