I've been getting this error for a user on our Captive portal:
User 'neoguest' failed authentication. Reason: User is in locked users list From: 172.16.10.100.
I've searched how to unlock the user but I haven't found any info on that.
Can anyone send some info on how to unlock this user because I tried deleting and recreating the same user but the error is still present.
Solved! Go to Solution.
What version of PanOS are you running?
There have been a few issues removing users from locked list. The fixes are described in the release notes (bug 43665, 44805, 47387) with the most recent is fix in 4.1.12/5.0.3.
Do you have the same issue with all browsers(IE/Chrome/Firefox)?
If the user is locked out of GP Gateway they can be cleared from CLI:
> request global-protect-gateway unlock
I was using 5.0.0 and had the problem with IE and Firefox.
I even get a debug capture which only says
<response status="success"><result><response status="error"><result>User could not be unlocked.
Please check the authentication profile and/or the authentication sequence for this user.</result></response></result></response>
I have done 2 things, upgraded to the last version and rename a local group with the same name of the NetBIOS name of a Windows domain I was authenticating from
the problem disappear
Sorry for disturbing
Have a nice day
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