I've been getting this error for a user on our Captive portal:
User 'neoguest' failed authentication. Reason: User is in locked users list From: 172.16.10.100.
I've searched how to unlock the user but I haven't found any info on that.
Can anyone send some info on how to unlock this user because I tried deleting and recreating the same user but the error is still present.
What version of PanOS are you running?
There have been a few issues removing users from locked list. The fixes are described in the release notes (bug 43665, 44805, 47387) with the most recent is fix in 4.1.12/5.0.3.
Do you have the same issue with all browsers(IE/Chrome/Firefox)?
If the user is locked out of GP Gateway they can be cleared from CLI:
> request global-protect-gateway unlock
I was using 5.0.0 and had the problem with IE and Firefox.
I even get a debug capture which only says
<response status="success"><result><response status="error"><result>User could not be unlocked.
Please check the authentication profile and/or the authentication sequence for this user.</result></response></result></response>
I have done 2 things, upgraded to the last version and rename a local group with the same name of the NetBIOS name of a Windows domain I was authenticating from
the problem disappear
Sorry for disturbing
Have a nice day
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!