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Locked user list

L1 Bithead

I've been getting this error for a user on our Captive portal:

User 'neoguest' failed authentication.  Reason: User is in locked users list From: 172.16.10.100.

I've searched how to unlock the user but I haven't found any info on that.

Can anyone send some info on how to unlock this user because I tried deleting and recreating the same user but the error is still present.

Best regards,

Konstantin

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