macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but Internet is not actually working

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macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but Internet is not actually working

L0 Member

Hello all,

I received from work a MacBook Pro with macOS Big Sur 11.6.2, I've installed the GlobalProtect 5.2.8-23 which is the only one that I had access to, and it seems like whenever I connect the GP, the connection is successful but there is no Internet Connection.

As soon as I disconnect the GP, everything is working.

I searched on the live community and it seems to be something related to the HIP logs or something like that.

Is there a workaround for this or something that I can do, to connect the GP and to work?


Much appreciated all the help!!



Cyber Elite
Cyber Elite


You should reach out to your work's IT and have them look on their side of things to see if they can see your traffic coming across the VPN tunnel, that you should actually have internet access, or that your endpoint is properly registering HIP information with the firewall. Sadly without the administrator involved and knowing anything about the network you are connecting to and how it's configured, there's not a lot people can do to assist. 

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