Management CPU is 100%

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Management CPU is 100%

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Hi Guys,

We are having an issue with the Palo Alto 2050 running OS 5.0.2. Earlier it happens when we do a commit or generating some reports. Then we cleared the all logs and update to 5.0.2 and now the Management CPU is always 100% even though we didn't do anything. Is this is a bug in 5.0.2 and does the next version 5.0.3 will fix this. Please help me on this as we are really worried about this.


Paul Mathew

Network Engineer

American School of Dubai


Accepted Solutions

L6 Presenter

Yes it is fixed.Upgrade to 5.0.3 or 5.0.4

View solution in original post


L6 Presenter

Yes it is fixed.Upgrade to 5.0.3 or 5.0.4

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Thanks man will try this out.

That's correct. Bug ID 47948: User-ID process constantly running on very high CPU utilization reaching over 100% thus causing high MP CPU. Fixed in 5.0.3

Fixed in 4.1.12 as well as far as I'm aware for those still on that code base... still waiting on its release though.


Please request 4.1.11-h1 as this hotfix is available for the bug in question.

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Rkalugdan you are right the 5.0.3 has a fix and that upgrade solve the issue. Thanks for all your help on this.

L1 Bithead

I'm not meaning to bash, but my 2050s have been running slow ever since moving off of 3.1.8 . I'm on 4.1.11 at this moment (the move to 4.0 was a disaster), but all upgrades between have been getting slower and slower performance. Logging in takes minutes, switching tabs take just as long, forget committing unless you have 20 minutes to spare. My question is are these "upgrades and updates" being thoroughly tested before being pushed out? I really do mean this because it seems that actualy user functionality has dramatically decreased even though we have a ton of new "features". Look at how many more updates and hot fixes come out compared to the older versions. Both of my 2050s work at the speed of boat anchors and it has my bosses furious. I really like the palo alto products and what they do for us, I wouldn't want another solution, I just feel like these updates aren't being thoroughly tested on the devices they are being used for. I feel that for the $$ these boxes cost they would be a bit more useable.

Dude, you're preaching to the converted here - several others have asked the same question, and we all agree - the QA process PAN has been following in recent releases sucks.

I agree with you - the 3.1.x releases were way faster and had less bugs than the 4.x, but what can you do?

... vote with your budget... change firewall vendors. Sad but true. Where I currently work, the Palo Alto QA missteps we have seen are causing us to seriously reevaluate our firewall strategy.

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