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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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iOS GlobalProtect 1.3.0-68

Has anyone had any success with the new iOS global protect client?I can see my connection authenticates correctly however all I get on the iPad is the following error message:VPN ConnectionCannot connect to GlobalProtect. Your Internet connection or GlobalProtect Network appears to be offline. If the issue is persistent, contact your IT help des...

ethiSEC by • L2 Linker
  • 5348 Views
  • 5 replies
  • 0 Likes

PAN OS 5.0.0 "killing" remote connections

Hisorry for the "bad" title, bat that's whats actually happening.I have a NAT rule translating the external interface IP to an internal server from Port 443 to 8443 (for OpenVPN) and to the same server for ssh (no port translation)When I connect with OpenVPN to the VPN Server, it connects fine, but as soon as I have a certain amount of traffic (...

u13550 by • L3 Networker
  • 3407 Views
  • 2 replies
  • 0 Likes

Resolved! Trusted root CA on Global Protect Portal

Hi all,My question is: what is this "trusted root CA" you can select under the portal configuration for Global Protect used for.I get form the PA-help that you pass this certificate on to the client so the client will check the gateway server certificate if it was signed by this trusted root CA.What is the use of that check?If not supplied, coul...

mr.linus by • L4 Transporter
  • 11748 Views
  • 1 replies
  • 1 Likes

Broken link for PAN-OS 5.04 documentation

Hi,https://support.paloaltonetworks.com/index.php?option=com_pan&task=nu_sw_updates&Itemid=164 has a broken link for the release notes for PAN-OS 5.04 for the PA-3000 series. The file name is supposedly PAN-OS-5.0.4-RN-revA.pdf and it links to https://downloads.paloaltonetworks.com/software/PAN-OS-5.0.4-RN-revA.pdf?__gda__=1367548549_8f7...

ddaniels by • Not applicable
  • 6513 Views
  • 2 replies
  • 0 Likes

Resolved! Internet Explorer 9 not working with PANOS 5.0

Hello,We're experiencing an issue with Internet Explorer 9 after upgrading to PANos 5.0After we login into the firewall we don't get to see anything. The screen remains white after the login.We have also tested it with Firefox 16 and Chrome but we don't have any issues with those browsers.Resetting, uninstalling and reinstalling IE9 does not see...

Resolved! Custom URL Category not visible under URL category profile

Hi everybody,I've created a custom catagory - let's say it's called "My_allowed_websites"- and so far it is ok.I then try to find "My_allowed_websites" under URL Category profile but can't find. The only visible categories are the standard ones. I've read Custom URL Category section of the 5.0 Admin Guide and the guide affirms that it must be vi...

sebbarmo by • Not applicable
  • 10140 Views
  • 7 replies
  • 0 Likes

Encrypted and Zipped files with virus in it

So I have a nice easy question. If we have a file that is both encrypted and zipped (like with a .zipx extension from WinZip) can the firewall determine through its signatures that the file has a virus, or would it send it up to Wildfire? Thanks

scantwell by • L4 Transporter
  • 8166 Views
  • 5 replies
  • 0 Likes

GlobalProtect : Access to https on loopback unreachable from WAN

Hi, I have some trouble to get access to portal on This is my problem and configuration : When I try to get access to the portal on the loopback https://192.168.4.250 from Wifi access or Wan access but I don’t have a response.No packet come on the palo alto, I see on my internet router the “syn” but no “ack”The access to the portal from my LAN...

Websites loosing appearance

Hi,We're currently experiencing issues when trying to access some websites. Meaning, it few minutes for the website to appear and sometimes it doesn't appear at all.And when the website appears, it shows completely different than it should be. Like if you disabled CSS and provides you with an HTML only output.My first thought is an application t...

sebbarmo by • Not applicable
  • 6341 Views
  • 8 replies
  • 0 Likes

Indicated Firewall

I want to know wich Palo Alto model is the indicated for used in a company with 10,000 users filtered.We want filtered, url, antivirus, spyware and vulnerability. The installation firewall is in level 3.Regards.Hugo

Site to Site VPN with dual ISP

I have setup my Pa2020 with dual ISP, PrimaryISP using PBF w/monitor and BackupISP setup with Static route for 0.0.0.0/0.My issues is that my Site to Site VPN stops because of a timeout. I noticed in the VPN config uses my main virual router. Since my dual ISP routing is controled by the PBF, the VPN connection cant see the gateway.is there an...

PAlmart by • L1 Bithead
  • 7168 Views
  • 8 replies
  • 0 Likes

Resolved! DHCP Server netmask. How to define?

Working with the built-in DHCP server on a PA200. Running PanOS 5.0.4Eth1/3 has the address of 172.168.1.1/16I have devices with static IPS in the 172.168.1.0/24 range.I'd like to have the clients in the 172.168.2.0/24 range so I'll need the netmask to be 255.255.0.0, however, there's no way to set that (that I can see) on the PAN.Setting the DH...

Nathan.S by • L3 Networker
  • 10145 Views
  • 11 replies
  • 0 Likes

Resolved! Mac OS X Keychain asks for password on every connect

We have Machine Certificates on our Mac OS X Lion clients. When the portal accesses the system keychain to verify the certificates, it prompts the users twice to allow this action.Is this expected behavior? How do we get it to stop asking for permission to access the machine certificate every time a client connects to portal?

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