MFA on the Palo Support Portal (okta)

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MFA on the Palo Support Portal (okta)

L3 Networker

I usd Okta Verify  login csp protal,Now that I have changed my phone,

 

i want to remove Okta Verify,and Then restart the installation okta verify,but failed.

 

how can I reactivate the okta app on my new phone,any body could tell me,thanks.

Felixcao_0-1708352101503.png

 

2 REPLIES 2

L3 Networker

Hi Felixcao,

 

After deleting Okta verification from the old phone, install it on the new phone and same like login to your Palo Alto Networks Okta portal(https://paloaltonetworks.okta.com/app/UserHome)  and remove the old mobile and add the new mobile. Then, you will get the QRcode, and you can scan it on a new phone. Then, you will see your device shows that you added successfully.

 

Regards,

Suresh

 

 

Best Regards,
Suresh

L3 Networker

Hi Suresh:

   thanks you replay, The problem has been resolved.

 

Following your suggestion, my steps are:

1: Delete old phone from okta verify app

2: Login https://sso.paloaltonetworks.com/enduser/settings

Remove extra verification okta verify

Felixcao_1-1708569341805.png

 

3: Re enable okta verify,

 

 

 

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