Mgmt interface stop working

[erike.costa]

Hi.

I have a PA-500 and after a storm, the management interface stopped work. When I connect a network cable the leds doesn't work.

I made a configuration to access the Firewall and to use some services throught another interface, but the "Log Scheduled Export" doesn't have this option.

How can I solv this problem?

[MP18]

Hi,

When you say storm what do you mean?

Is the settings on the Management interface correct like speed and duplex to which it connects on switch port?

When you run the command --

show interface management

-------------------------------------------------------------------------------
Name: Management Interface
Link status:
Runtime link speed/duplex/state: 1000/full/up
Configured link speed/duplex/state: auto/auto/auto

what does you see?

[erike.costa]

Hi.

I mean there was a heavy rain and some boltz. After that, the management interface stopped working. I changed the port, changed the switch, but the leds of the mgmt port doesn't work.

I have access to the firewall through the gateway port.

_____________________________________

Name: Management Interface
Link status:
Runtime link speed/duplex/state: unknown/unknown/down
Configured link speed/duplex/state: 100/full/auto

[MP18]

In your output i see speed as 100

What are settings on the switch port?

is this fast ethernet  port?

[erike.costa]

It is a Cisco 2960X

#show int

Gi1/0/1 ## MNGT-PALO ## notconnect 1 auto auto 10/100/1000BaseTX

#show run

interface GigabitEthernet1/0/1
description ## MNGT-PALO ##
switchport mode access
spanning-tree portfast

[erike.costa]

I catch this from the log of the switch:

Jan 20 17:57:25.050: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
Jan 20 17:57:27.822: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
Jan 20 17:57:36.172: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
Jan 20 17:57:39.052: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
Jan 20 17:57:52.694: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
Jan 20 17:57:58.098: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
Jan 20 17:58:06.738: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up

[MP18]

Try to hard code speed on PA and switch  to 1000.

PA

1# set deviceconfig system speed-duplex 1Gbps-full-duplex ip-address x.x.x.x  netmask x.x.x.x

Also please double check the Ethernet cable.

[erike.costa]

I changed the speed and the cable, but the problem still the same.

Name: Management Interface
Link status:
Runtime link speed/duplex/state: unknown/unknown/down
Configured link speed/duplex/state: 1000/full/auto

[MP18]

If you connect your laptop to Management port does it shows up then?

[erike.costa]

Doesn't shows up 😞

[MP18]

Then it seems some hardware issue with port.

Did you try to reboot the device ?

[erike.costa]

Yes, I tried.

Can I use another interface to use the resource "Scheduled Log Export"?

[MP18]

Under device setup

services

service route config 

Then click on customize there you can choose feature which you want like email then choose the data port

[erike.costa]

I've already did this, I changed all features to source int 1/1.1 and gateway address, but the "Scheduled Log Export" doesn't work.

[MP18]

which feature you have selected ?