Mgmt interface stop working

[erike.costa]

Hi.

I have a PA-500 and after a storm, the management interface stopped work. When I connect a network cable the leds doesn't work.

I made a configuration to access the Firewall and to use some services throught another interface, but the "Log Scheduled Export" doesn't have this option.

How can I solv this problem?

[MP18]

Hi,

When you say storm what do you mean?

Is the settings on the Management interface correct like speed and duplex to which it connects on switch port?

When you run the command --

show interface management

-------------------------------------------------------------------------------
Name: Management Interface
Link status:
Runtime link speed/duplex/state: 1000/full/up
Configured link speed/duplex/state: auto/auto/auto

what does you see?

[erike.costa]

Hi.

I mean there was a heavy rain and some boltz. After that, the management interface stopped working. I changed the port, changed the switch, but the leds of the mgmt port doesn't work.

I have access to the firewall through the gateway port.

_____________________________________

Name: Management Interface
Link status:
Runtime link speed/duplex/state: unknown/unknown/down
Configured link speed/duplex/state: 100/full/auto

[MP18]

In your output i see speed as 100

What are settings on the switch port?

is this fast ethernet  port?

[erike.costa]

It is a Cisco 2960X

#show int

Gi1/0/1 ## MNGT-PALO ## notconnect 1 auto auto 10/100/1000BaseTX

#show run

interface GigabitEthernet1/0/1
description ## MNGT-PALO ##
switchport mode access
spanning-tree portfast