08-09-2022 04:10 PM
While waiting on hold for support, is there a way to mute the hold music? The same 35-second loop for 30+ minutes is just too much.
Especially when you had a time slot reserved for an engineer.
08-09-2022 04:28 PM
Hold music, changing our DNA, making us compliant one note at a time.
08-09-2022 07:08 PM
If you destroy your phone in a fit of rage after the 300th prompt to use the forum to process an RMA the music stops ... you will have to restart the call again however 😅
In all honesty though I don't think there's a way to silence this outside of being able to hand the call to an underling. The "official" answer would be to select the option to get a call back, but I think we can all agree that this option seems to lower the priority of which your call is actually processed.
08-19-2022 04:09 PM
What's even more infuriating is the constant "Did you know you can find answers to your questions at paloaltonetworks.com? give it a try..." I wouldn't be on the phone if the answer existed on the website. The constant reminder of "I shouldn't have to be calling"
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