I built a lab on Hyper-V to test and learn PA NGFW for my exam PCNSA, but unfortunately my Window Server crash and I had to replace Hard disk. I login to my PA account to deactivate that license but it is asking for license removal token which I can only get from VM , but that VM no longer exist..
How can i remove that license from my Account .Need help Please.
I had that happen as well. Just open a support ticket and ask them to remove the attached license because of a computer crash.
VM license removal uses a code generated on the VM that you paste (offline, or the VM does it automatically) into the support portal - I don't think you'll be able to bypass this without the VM up and running.
Hope it works out,
I think your best bet now is to call support +14087387799
Just type '1' when asked for a serial number and you need help finding it.
You should be routed to a person from the admin team and tell them your issue. As long as the customer has a valid support license they should be able to assist, even in your case that you had a crash and cannot perform this yourself.
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