04-21-2025 09:30 AM
Hola, trabajé con una empresa telefónica que me instaló el programa Cortex. Ahora que ya no trabajo con ellos, quiero desinstalarlo, pero no encuentro la forma y no puedo contactar a la empresa. El programa está afectando el funcionamiento de mi PC. ¿Hay alguna manera de desinstalarlo sin la contraseña? Necesito ayuda para solucionar este problema.
04-22-2025 12:10 AM
Hi @Paul.00 ,
You can use the default password - Password1 - assuming it wasn't changed.
That said, there are a lot of discussions on the topic. Here's one for reference with lots of tips & tricks (on MacOS):
https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/impossible-uninstall-cortex-xdr/m-p/1205...
If all else fails it's possible you'll have to reach out to your former employer to have it uninstalled via the admin console (or to provide you with the uninstall pwd if they changed it).
Kind regards,
-Kim.
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