No Source User

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No Source User

L2 Linker

After the .NET/User ID agent issue last week we upgraded the agents and managed to get our UserID mapping back so our firewall policies would work again.


At this point I have user > IP mapping, all of my agents are connected and my user based firewall policies are working.


The issue we see now is even though UserID is working the firewalls are not reporting this information to Panorama in the logs so the source user field is blank. We see the issue across all VSYS on the cluster.


Support has been less than helpful, has anyone else seen this issue?




Cyber Elite
Cyber Elite

are the usernames being populated in the logs on the firewalls?

on Panorama, in the managed devices, did you set one firewall as the master device? (and if so, does that device have user information?)

Tom Piens
PANgurus - SASE and Strata specialist; (co)managed services, VAR and consultancy

The firewall have high speed logging enabled so they are forwarding all logs to Panorama. The firewall have the information locally but they are not passing that to the Panorama logs.

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