09-21-2010 06:33 AM
We are noticing that our SSL-VPN connection, whether using the Windows or Mac client, will just lock up for five minutes at a time. The status window shows that no packets are moving at all. Has anyone else had this problem?
We are running PAN OS 3.1.4 and version 1.2.0 of the SSL VPN client.
09-21-2010 12:59 PM
Hello,
This is not normal and should warrent a call to support. Contact support either through the web, email or via phone (866-898-9087)
Try have have the following information avaialble when you open the support case.
Are these 5 minute hangs happening to all connections at once or are they randomly occuring?
Is there any common behavior such as this happens at certain times, after a connection has lasted a given duration or possibly when making a connection to a specific zone or system inside your network?
Thank you,
Phil
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