Out-of-memory condition detected, kill process

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Out-of-memory condition detected, kill process

L1 Bithead

Hi Team,

We are facing below error, please suggest why and how its happening and how to resolve : 

 

snapshot.png

1 accepted solution

Accepted Solutions

6 REPLIES 6

L7 Applicator

Hi @shiv.bhagat 

Please add some more information to your topic:

  • What PAN-OS Version do you have installed?
  • What hardware/vm model do you have here?
  • Did you recently upgrade PAN-OS?
  • Did you already try to reboot and if yes, does the problem then reoccur?
  • (Is there a problem in your network that leads to a split brain and then the process is being killed or is it the other way?)

L1 Bithead

Hi Team,

The firewall is running on 9.0.3-h3 and having model PA-220 and early the fw upgraded to 9.0.3-h3. 

I found below information from paloalto docs. But the issue is for pa-3000 and pa-5000 then why in PA-220 issue occurs.

How to check linux kernals on panos 8.x/9.x have the memory leak.

 

2020-07-22 12_53_34-Critical Issues Addressed in PAN-OS Releases - Knowledge Base - Palo Alto Networ.png

Regards,

Shiv

Hi @shiv.bhagat 

You should update to PAN-OS 9.0.9-h1 as this is currently the preferred release by PaloAlto (https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-...). The fix for your issue probably already is included in PAN-OS 9.0.4 as this could be Bug PAN-112988 (Release notes of PAN-OS 9.0.4 you can finde here: https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-release-notes/pan-os-9-0-addressed-issues/pan-os...)

Hi Team,

Please confirm how to check memory leakage.

 

regards,

Shiv

Hi @shiv.bhagat 

For a confirmation about which bug you are facing you should generate a tech suppport file and create a TAC case.

We as "normal" users do not have the detailed informations about the bug, so only TAC is able to confirm if your situation is because of a specific bug.

Ok Thanks for the confirmation.....

  • 1 accepted solution
  • 25163 Views
  • 6 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!