Just wondering if someone can help with a question regarding the BrightCloud URL Filtering updates. I updated the BrightCloud URL Filtering license on a PA-200 however when I try and download the URL database I keep getting an error trying to download it. The PA-200 does have internet access and services have been configured to download the updates via an internet accessible interface.
Would there be something else I need to enable for updates to be downloadable?
First thing that I would recommend checking is what your DNS server setting is. Most of the time, the DNS is not set correctly.
Second, I would check and see the update URL. updates.paloaltonetworks.com is what it should be set to. If that does not work, then only to test, you can try staticupdates.paloaltonetworks.com.
I hope this helps.
Please send output of below command from CLI when you are trying to download brightcloud URL database from WebUI.
PA-200>tail follow yes mp-log pan_bc_download.log
If dns is ok and traffic allow to go on internet, try to change download location (from EMEA to APAC). Got same issue yesterday and solved like that.
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