PA-200 - BrightCloud URL Filtering Updates

[cyiu]

Hi There,

Just wondering if someone can help with a question regarding the BrightCloud URL Filtering updates. I updated the BrightCloud URL Filtering license on a PA-200 however when I try and download the URL database I keep getting an error trying to download it. The PA-200 does have internet access and services have been configured to download the updates via an internet accessible interface.

Would there be something else I need to enable for updates to be downloadable?

Thanks

Chris

[jdelio]

First thing that I would recommend checking is what your DNS server setting is.  Most of the time, the DNS is not set correctly.

Second, I would check and see the update URL.  updates.paloaltonetworks.com is what it should be set to.  If that does not work, then only to test, you can try staticupdates.paloaltonetworks.com.

I hope this helps.

[dyang]

Hi Chris,

What is the error message that you get?

--Doris

[Mystique]

Hello Chris,

Please send output of below command from CLI when you are trying to download brightcloud URL database from WebUI.

PA-200>tail follow yes mp-log pan_bc_download.log

[VinceM]

Hi,

If dns is ok and traffic allow to go on internet, try to change download location (from EMEA to APAC). Got same issue yesterday and solved like that.

Hope help.

v.