PA 3020 boot error

Reply
Cyber Elite

PA 3020 boot error

when i reboot this PA 3020

 

i see below on console

 

Starting pan_hardserver: [ OK ]
Starting pan_lunasa: mv: cannot create regular file `/opt/pancfg/hsm/export/': Is a directory

 

019-01-18 11:41:10.109 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:11.113 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:12.117 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:13.121 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:14.126 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd
Starting PAN Software: mv: cannot stat `/var/log/pan/wf_ramdisk.log': No such file or directory

 

 

How can i fix this please?

 

Regards

Mike

MP

Accepted Solutions
Cyber Elite

@MP18

 

Error: unable to connect to Sysd

 

That part is kind of alarming for continued operations. I would really recommend that you open a ticket with support and let them take a look at all of the logs to determine exactly what's going on. 

View solution in original post

Cyber Elite

Doing factory reset fixed all console messages

MP

View solution in original post


All Replies
Cyber Elite

@MP18,

I would really recommend contacting support on this so that they can assist you with it and get all of the required diagnostic logs. Out of curiosity, does the PA-3020 eventually boot to the CLI or does it fail to give you a prompt at all? 

Cyber Elite

yes it give me a prompt after some time 

MP
Cyber Elite

i did factor reset and now it only shows

 

2019-01-18 12:25:44.355 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:45.359 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:46.363 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:47.367 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:48.371 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd
Starting PAN Software: [ OK ]

MP
Cyber Elite

@MP18

 

Error: unable to connect to Sysd

 

That part is kind of alarming for continued operations. I would really recommend that you open a ticket with support and let them take a look at all of the logs to determine exactly what's going on. 

View solution in original post

Cyber Elite

will do any cli command i can use to check the system

MP
Cyber Elite

Doing factory reset fixed all console messages

MP

View solution in original post

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!