PA 3020 boot error

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Highlighted
Cyber Elite

PA 3020 boot error

when i reboot this PA 3020

 

i see below on console

 

Starting pan_hardserver: [ OK ]
Starting pan_lunasa: mv: cannot create regular file `/opt/pancfg/hsm/export/': Is a directory

 

019-01-18 11:41:10.109 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:11.113 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:12.117 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:13.121 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 11:41:14.126 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd
Starting PAN Software: mv: cannot stat `/var/log/pan/wf_ramdisk.log': No such file or directory

 

 

How can i fix this please?

 

Regards

Mike

MP

Accepted Solutions
Highlighted
Cyber Elite

Re: PA 3020 boot error

@MP18

 

Error: unable to connect to Sysd

 

That part is kind of alarming for continued operations. I would really recommend that you open a ticket with support and let them take a look at all of the logs to determine exactly what's going on. 

View solution in original post

Highlighted
Cyber Elite

Re: PA 3020 boot error

Doing factory reset fixed all console messages

MP

View solution in original post


All Replies
Highlighted
Cyber Elite

Re: PA 3020 boot error

@MP18,

I would really recommend contacting support on this so that they can assist you with it and get all of the required diagnostic logs. Out of curiosity, does the PA-3020 eventually boot to the CLI or does it fail to give you a prompt at all? 

Highlighted
Cyber Elite

Re: PA 3020 boot error

yes it give me a prompt after some time 

MP
Highlighted
Cyber Elite

Re: PA 3020 boot error

i did factor reset and now it only shows

 

2019-01-18 12:25:44.355 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:45.359 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:46.363 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:47.367 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
2019-01-18 12:25:48.371 -0800 Error: sysd_construct_sync_importer(sysd_sync.c:328): sysd_sync_register() failed: (111) Unknown error code
Error: unable to connect to Sysd
Starting PAN Software: [ OK ]

MP
Highlighted
Cyber Elite

Re: PA 3020 boot error

@MP18

 

Error: unable to connect to Sysd

 

That part is kind of alarming for continued operations. I would really recommend that you open a ticket with support and let them take a look at all of the logs to determine exactly what's going on. 

View solution in original post

Highlighted
Cyber Elite

Re: PA 3020 boot error

will do any cli command i can use to check the system

MP
Highlighted
Cyber Elite

Re: PA 3020 boot error

Doing factory reset fixed all console messages

MP

View solution in original post

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