PA-410 commit shows internal error and found that logdb-quota shows abnormal

[Brian-Li]

A customer using PA-410 and PanOS is 11.2.10-h3. When the customer attempted to submit the configuration, an internal error occurred.

And I found that logdb-quota shows abnoraml

Has anyone run into this issue before?

[kiwi]

Hi @Brian-Li ,

Impossible to say what the exact problem is without analysis of the TSF.

That said, I have seen similar behavior related to an internal management and/or device-server processing condition affecting commit and content installation operations.

Restarting the Management Server and Device Server cleared the failure condition and restored normal operation in those cases.

I'd recommend scheduling a maintenance window and  restarting those services.

Alternatively, submit a support case with TAC so they can analyse the TSF to identify the root cause.

Kind regards,

[Brian-Li]

Thanks for your reply Kiwi.

This issue was already present on the previous firewall version 11.2.4-h2. We later upgraded to 11.2.10-h3, but the problem still persists. Theoretically, both the services and the device should have gone through a complete restart during the PanOS upgrade process.I will try to rebooting the entire firewall again.