PA-500 - Error: Number of profiles (4294967292) exceeds vsys capacity (50)

[Smi12]

I've inherited the management of a PA-500 that was previously linked to a Panorama server.

When I try to commit I receive the following error

VSYS1

    Error: Number of profiles (4294967292) exceeds vsys capacity (50)

(Module: device)

Commit failed

I've looked through the the configuration and there only appears to be a handful of av, malware, threat etc... profiles.  I've even deleted every profile I can find and I still receive the above error.  Short of a factory default I'm not sure what else to do.

We are running PAN-OS 5.0.8

Can anyone help?

Thanks

[Phoenix]

Hello Smi12,

This is not an expected behavior and makes me believe it may be buggy. To better understand the nature of it we may have to look into the tech support or logs such as ms.log and devsrv.log at debug levels to see more details on the commit failure.

I am pretty sure the profiles number is huge and this is not practical values.

Thanks

[mbutt · Accepted solution]

This is a hardware limit of max 50 profiles supported on the device and there is no configuration to change this. You may run the CLI command: 'show system state | match profile' and see the limits.

However the number that you are seeing does not seem to be correct. I would suggest opening a case with the support so they can investigate the issue. It is possible that when pushing from panorama some is not being pushed correctly or the some part of image might have got corrupted.

Hope this helps,

Thanks

Numan