PA 500 not booting up

[Denis]

Hello,

we tried to make a factory reset on PA 500 following this link

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-perform-a-factory-reset-on-a-Palo-Al...

Finally we have not been able to make the factory reset and it gave us those errors attach

lowmem_reserve[]: 0 730 970 970
DMA32 free:16176kB min:15336kB low:19168kB high:23004kB active_anon:8448kB inactive_anon:32kB active_file:88kB inactive_file:0kB unevictable:702728kB isolated(anon):0kB isolated(file):0kB present:764928kB managed:748412kB mlocked:0kB dirty:0kB writeback:0kB mapped:10720kB shmem:40kB slab_reclaimable:17572kB slab_unreclaimable:2592kB kernel_stack:208kB pagetables:296kB unstable:0kB bounce:0kB free_cma:0kB writeback_tmp:0kB pages_scanned:610 all_unreclaimable? yes
lowmem_reserve[]: 0 0 240 240
Normal free:4048kB min:5036kB low:6292kB high:7552kB active_anon:464kB inactive_anon:12kB active_file:0kB inactive_file:0kB unevictable:224332kB isolated(anon):0kB isolated(file):0kB present:245760kB managed:245760kB mlocked:0kB dirty:0kB writeback:0kB mapped:1352kB shmem:16kB slab_reclaimable:3764kB slab_unreclaimable:11672kB kernel_stack:592kB pagetables:44kB unstable:0kB bounce:0kB free_cma:0kB writeback_tmp:0kB pages_scanned:0 all_unreclaimable? yes
lowmem_reserve[]: 0 0 0 0
DMA: 10*4kB (UR) 2*8kB (R) 1*16kB (R) 0*32kB 1*64kB (R) 0*128kB 1*256kB (R) 1*512kB (R) 1*1024kB (R) 1*2048kB (R) 0*4096kB = 3976kB
DMA32: 615*4kB (UEMR) 93*8kB (UER) 118*16kB (UEMR) 72*32kB (UEMR) 40*64kB (UM) 13*128kB (M) 0*256kB 1*512kB (R) 0*1024kB 0*2048kB 1*4096kB ^(R) [= 16228kB
[Normal: 1498*4kB (UEMR) 1143*8kB ~(UEMR) 37*16kB (UEMR) 10*32kB (MR) 0*64kB 0*128kB 0*256kB 0*512kB 0*1024kB 0*2048kB 0*4096kB = 4048kB
232126 total pagecache pages
0 pages in swap cache
Swap cache stats: add 0, delete 0, find 0/0
Free swap = 0kB
Total swap = 0kB
^[[11~257792 pages RAM
7886 pages reserved
4565 pages shared
240349 pages non-shared
[ pid ] uid tgid total_vm rss nr_ptes swapents oom_score_adj name
[ 1083] 0 1083 892 229 6 0 -1000 udevd
[ 2168] 0 2168 1382 454 8 0 0 rc
[ 2282] 0 2282 853 227 6 0 0 syslogd
[ 2285] 0 2285 818 138 5 0 0 klogd
[ 2294] 0 2294 830 117 5 0 0 irqbalance
[ 2302] 32 2302 883 202 5 0 0 portmap
[ 2350] 0 2350 1382 454 7 0 0 S55sshd
[ 2362] 0 2362 1464 525 7 0 0 pan-sshd-keygen
[ 2391] 0 2391 26207 4161 30 0 0 cryptod
^[Out of memory: Kill process 2391 (cryptod) score 16 or sacrifice child
[Killed process 2391 (cryptod) total-vm:104828kB, anon-rss:6012kB, file-rss:10632kB
11~/sbin/pan-sshd-keygen: line 208: 2391 Killed $CRYPTOD -z $PLAIN_TEST
[ OK ]
^[[11~^[[12~^[[12~^[[12~^[[13~^[[14~^[[15~^[[17~^[[18~^[[19~^[[20~^[[21~cryptod invoked oom-killer: gfp_mask=0x200da, order=0, oom_score_adj=0
CPU: 1 PID: 2405 Comm: cryptod Not tainted 3.10.87-mp #12
Stack : 0000000040808000 0000000010008ce1 0000000000404000 8000000001e95ae0
0000000000000000 0000000000000000 ffffffff80840000 ffffffff80724418
0000000000000004 0000000000000000 0000000000000b9e 727970746f64204e
^[ 0000000000000001 ffffffff80837268[ ffffffff808400002 0000000000000000
3 0000000000000000 00000000000200da~ 0000000000000000 00000000000200da
0000000000000000 000000000003d032 ffffffff80729160 0000000000000fb9
0000000000000001 0000000000000001 000000ffea278700 ffffffff8018f818
8000000039274000 80000000392776c0 800000003a024140 ffffffff805ab6c8
800000003a024140 ffffffff80670fc8 0000000000000001 0000000000000965
^[ 0000000000000000 ffffffff8016f484[ 0000000000000000 00000000000000002
...3
Call Trace:
~^[[<ffffffff8016f484>] show_stack+0x6c/0xf8
[2[<ffffffff805ab6c8>] dump_header.isra.13+0x7c/0x1b4
4~[<ffffffff80201550>] oom_kill_process+0x438/0x4b8
[<ffffffff80201b34>] out_of_memory+0x31c/0x368
[<ffffffff80206390>] __alloc_pages_nodemask+0x7b0/0x7c8
[<ffffffff8021fdb0>] do_wp_page+0x5b0/0xc28
[<ffffffff80222500>] handle_pte_fault+0x3f8/0xdb0
[<ffffffff8017dbd0>] __do_page_fault+0x120/0x4f8
[<ffffffff8017faf0>] tlb_do_page_fault_1+0x114/0x124

Mem-Info:
DMA per-cpu:
CPU 0: hi: 0, btch: 1 usd: 0
CPU 1: hi: 0, btch: 1 usd: 0
DMA32 per-cpu:
CPU 0: hi: 186, btch: 31 usd: 0
CPU 1: hi: 186, btch: 31 usd: 0
Normal per-cpu:
CPU 0: hi: 90, btch: 15 usd: 0
CPU 1: hi: 90, btch: 15 usd: 0
active_anon:2246 inactive_anon:11 isolated_anon:0
active_file:15 inactive_file:1 isolated_file:0
unevictable:232101 dirty:0 writeback:0 unstable:0
free:6078 slab_reclaimable:5340 slab_unreclaimable:3576
mapped:3001 shmem:14 pagetables:86 bounce:0
free_cma:0
DMA free:3976kB min:104kB low:128kB high:156kB active_anon:124kB inactive_anon:0kB active_file:4kB inactive_file:0kB unevictable:1324kB isolated(anon):0kB isolated(file):0kB present:12800kB managed:5120kB mlocked:0kB dirty:0kB writeback:0kB mapped:0kB shmem:0kB slab_reclaimable:16kB slab_unreclaimable:12kB kernel_stack:0kB pagetables:0kB unstable:0kB bounce:0kB free_cma:0kB writeback_tmp:0kB pages_scanned:7 all_unreclaimable? yes
lowmem_reserve[]: 0 730 970 970
DMA32 free:16220kB min:15336kB low:19168kB high:23004kB active_anon:8396kB inactive_anon:32kB active_file:0kB inactive_file:60kB unevictable:702748kB isolated(anon):0kB isolated(file):0kB present:764928kB managed:748412kB mlocked:0kB dirty:0kB writeback:0kB mapped:10652kB shmem:40kB slab_reclaimable:17580kB slab_unreclaimable:2620kB kernel_stack:208kB pagetables:300kB unstable:0kB bounce:0kB free_cma:0kB writeback_tmp:0kB pages_scanned:277 all_unreclaimable? yes
lowmem_reserve[]: 0 0 240 240
Normal free:4048kB min:5036kB low:6292kB high:7552kB active_anon:464kB inactive_anon:12kB active_file:0kB inactive_file:0kB unevictable:224332kB isolated(anon):0kB isolated(file):0kB present:245760kB managed:245760kB mlocked:0kB dirty:0kB writeback:0kB mapped:1352kB shmem:16kB slab_reclaimable:3764kB slab_unreclaimable:11672kB kernel_stack:592kB pagetables:44kB unstable:0kB bounce:0kB free_cma:0kB writeback_tmp:0kB pages_scanned:0 all_unreclaimable? yes
lowmem_reserve[]: 0 0 0 0
DMA: 10*4kB (UR) 2*8kB (R) 1*16kB (R) 0*32kB 1*64kB (R) 0*128kB 1*256kB (R) 1*512kB (R) 1*1024kB (R) 1*2048kB (R) 0*4096kB = 3976kB
DMA32: 595*4kB (UER) 94*8kB (UER) 122*16kB (UEMR) 72*32kB (UEMR) 40*64kB (UM) 13*128kB (M) 0*256kB 1*512kB (R) 0*1024kB 0*2048kB 1*4096kB (R) = 16220kB
Normal: 498*4kB (UEMR) 143*8kB (UEMR) 37*16kB (UEMR) 10*32kB (MR) 0*64kB 0*128kB 0*256kB 0*512kB 0*1024kB 0*2048kB 0*4096kB = 4048kB
232132 total pagecache pages
0 pages in swap cache
Swap cache stats: add 0, delete 0, find 0/0
Free swap = 0kB
Total swap = 0kB
257792 pages RAM
7886 pages reserved
4547 pages shared
240370 pages non-shared
[ pid ] uid tgid total_vm rss nr_ptes swapents oom_score_adj name
[ 1083] 0 1083 892 229 6 0 -1000 udevd
[ 2168] 0 2168 1382 454 8 0 0 rc
[ 2282] 0 2282 853 227 6 0 0 syslogd
[ 2285] 0 2285 818 138 5 0 0 klogd
[ 2294] 0 2294 830 117 5 0 0 irqbalance
[ 2302] 32 2302 883 202 5 0 0 portmap
[ 2350] 0 2350 1382 454 7 0 0 S55sshd
[ 2362] 0 2362 1464 532 7 0 0 pan-sshd-keygen
[ 2405] 0 2405 26207 4118 31 0 0 cryptod
Out of memory: Kill process 2405 (cryptod) score 16 or sacrifice child
Killed process 2405 (cryptod) total-vm:104828kB, anon-rss:5916kB, file-rss:10556kB
/sbin/pan-sshd-keygen: line 96: 2405 Killed $CRYPTOD -z $key_file
cryptod invoked oom-killer: gfp_mask=0x200da, order=0, oom_score_adj=0
CPU: 0 PID: 2412 Comm: cryptod Not tainted 3.10.87-mp #12
Stack : 0000000040808400 0000000010008ce1 0000000000404000 8000000001e8bae0
0000000000000000 0000000000000000 ffffffff80840000 ffffffff80724418
0000000000000004 0000000000000000 0000000000000bd6 727970746f64204e
0000000000000001 ffffffff808389c0 ffffffff80840000 0000000000000000
0000000000000000 00000000000200da 0000000000000000 00000000000200da
0000000000000000
000000000003d032 ffffffff80729160 0000000000000fb7O
u 0000000000000001t 0000000000000001 000000ffe6554700o ffffffff8018f818f
m 800000003a1a8000e 800000003a1ab6c0 800000041eefd460m ffffffff805ab6c8o
r 800000041eefd460y ffffffff80670fc8: 0000000000000000 000000000000096cK
i 0000000000000000l ffffffff8016f484l 0000000000000000p 0000000000000000r

[BPry]

@Denis,

It looks like you are primarly displaying a memory issue. Could you look at how much free space you have on disk and verify that you have enough room to properly explode the image to disk. 

[Denis]

I can access the firewall through console only and the issue is also that i can't type any commands

Could you advise how to proceed.

Thanks

[BPry]

@Denis,

You can get into maintenance mode though right? 

[Denis]

Nope I get the screen.  but when type maint it goes on again showing those errors.

[BPry · Accepted solution]

@Denis,

So stupid question, but I'm assuming that you have completely power cycled this device? 

If so I would open up a support case for it, but something is definitely eating up your available memory for whatever reason. If you have support on this device they will likely want to RMA it seeing as you can't really do much if you aren't even able to get it to accept keystrokes. 

[Denis]

yes your right RMA is the right thing to do.  We do have support.

Thanks