PA Antivirus content updated Signatures not able to view on Panorama Antivirus profile

[Purushotham]

1. The issue is that customers are unable to see the signature exceptions of the Antivirus security profile in Panorama and firewall, but they are able to see the exceptions of other security profiles, so you need to check on the same.

2. First, we checked for this behavior and tried to manually upload the signatures and it was added successfully, but it was not automatically fetched and then checked if their is any explanation from palo alto for this, but there was none.

So, I need your suggestion on this behavior.

[BPry]

@Purushotham,

First thing that would come to mind is that you have an exception excluded that doesn't actually exist in the profile and therefore it's struggling to get displayed properly. If you look at the exceptions in the CLI or through the XML directly try verifying that the listed exceptions are actually valid, if they aren't remove them and see if that addresses your issue.