PALO ALTO BACKDATE SUBSCRIPTION POLICY

[Muhammad.Ichsan]

Could you please advise where we may obtain an official document or website link from Palo Alto Networks that formally states the backdating policy as described below?

Backdating on subscriptions:

• Lapsed Orders placed after the expiration date with standard term end dates on the renewal quote will result in subscriptions starting the date of fulfillment and run the term quoted and booked; expiration date will not be the same as quoted.

• Lapsed Orders placed after the expiration date with a specific “co-term” date on the renewal quote will result in subscriptions starting on fulfillment date and expire on quoted expiration date (co-term date).

[BPry]

@Muhammad.Ichsan,

You can likely get the official documentation from your account manager. This is pretty standard for any enterprise product however; Cisco is the one exception that I can think of off hand that would historically allow you to pick up licensing and support without having to back date things.