11-08-2022 03:19 AM
Hi @Scs2022 ,
Sorry to hear you're experiencing issues reaching out to support.
Is there a specific question that you have where the LIVEcommunity might be of assistance ?
Kind regards,
-Kiwi.
11-08-2022 06:00 AM
@Scs2022 , In Aug 2022, TAC made a business decision (as I have understood it), to require web-based tickets to be generated first, rather than held in the queue. Even if an issue is an S2 or S1, when the ticket is generated, a dispatch engineer will assign an appropriate technology engineer to your case, to meet the documented SLA. It is a different support model, but it helps prioritize customer service on higher precedent concerns.
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